GH
Geoffrey H
1 reviews | Active since Oct 2014
14 Nov 2018, 12:50
Vodacom *****
What a terrible business, specializing in telecommunications but unable to communicate. They decided to add R111.00 to my bill every month, without me asking for it. I have called to have it rectified and have received no call back, no refund, no email update, no messages. One of the call center employees even refused to give me a reference number. Vodacom has already admitted that the incorrect amount is indeed been withdrawn from my account and I have the contract notification to show that i never approved a change to my contract.
Why must i wait for money that has been **********ly taken from me without consent. Surely this constitutes ***** / theft / breach of contract? To top it all off, while i have been waiting for Vodacom to call me back, the new bill arrived with the same darn mistake! Utterly useless.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
14 Nov 2018, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2018, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
GH
Geoffrey H's updateReviewer Update
14 Nov 2018, 17:05This issue is far from being sorted out. Vodacom has phoned but are not even sure of what is happening with my accounts. There is R47.50 added to my current contract that i never asked for and there is a internet ****le that i deactivated around 3 years ago or more that they have been charging me R95/month since! Who pays for all the calls, time and fuel I use to try sort out Vodacom's mess? ****** ridiculous.
I think it will be an easier option for me to just cancel any and all ties / contracts / numbers etc that connect me to Vodacom.
GH
Geoffrey H's update14 Nov 2018, 17:05
Reviewer Update
This issue is far from being sorted out. Vodacom has phoned but are not even sure of what is happening with my accounts. There is R47.50 added to my current contract that i never asked for and there is a internet ****le that i deactivated around 3 years ago or more that they have been charging me R95/month since! Who pays for all the calls, time and fuel I use to try sort out Vodacom's mess? ****** ridiculous.
I think it will be an easier option for me to just cancel any and all ties / contracts / numbers etc that connect me to Vodacom.
Vodacom's replyOfficial
15 Nov 2018, 15:42Dear Geoffrey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Nov 2018, 15:42
Official
Dear Geoffrey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
GH
Geoffrey H's updateReviewer Update
15 Nov 2018, 17:05Hi Ashwin,
Thank you for your call. Could you please send me an email showing that the unsolicited product (additional airtime) has been removed from my contract as well as a timeline of when I can expect the refund to be completed for above mentioned product.
Also please send confirmation that the WiFi ****le and number have been permanently disconnected and terminated as mentioned over the phone. Additionally, I have send an email to customer support asking for the notification sent to me stating that the data contract + ****le contract is expiring (a few years back) stating that I should renew or terminate the contract- they rep**** asking for information (needed to send information) which is not reasonable given the circumstances- please send this information to my email too.
GH
Geoffrey H's update15 Nov 2018, 17:05
Reviewer Update
Hi Ashwin,
Thank you for your call. Could you please send me an email showing that the unsolicited product (additional airtime) has been removed from my contract as well as a timeline of when I can expect the refund to be completed for above mentioned product.
Also please send confirmation that the WiFi ****le and number have been permanently disconnected and terminated as mentioned over the phone. Additionally, I have send an email to customer support asking for the notification sent to me stating that the data contract + ****le contract is expiring (a few years back) stating that I should renew or terminate the contract- they rep**** asking for information (needed to send information) which is not reasonable given the circumstances- please send this information to my email too.
GH
Geoffrey H's updateReviewer Update
21 Nov 2018, 17:03Vodacom, it has been a week now and I have not received any feedback regarding the above. If you feel that you do not need to send me the information (which I have the right to request) nor do the refund as mentioned (And admitted by Vodacom as being a mistake / being wrongful) please let me know so that I can continue with my inquiry into these issues elsewhere.
GH
Geoffrey H's update21 Nov 2018, 17:03
Reviewer Update
Vodacom, it has been a week now and I have not received any feedback regarding the above. If you feel that you do not need to send me the information (which I have the right to request) nor do the refund as mentioned (And admitted by Vodacom as being a mistake / being wrongful) please let me know so that I can continue with my inquiry into these issues elsewhere.
GH
Geoffrey H's updateReviewer Update
04 Dec 2018, 07:373 months and two weeks later and my account has been debited for the same (incorrect) amount after Vodacom 'sorted it out'. I have still not been given feedback with regards to the money which you owe me as a result of your incorrect billing or any other feedback for that matter. It seems i'll have to make my own plan to sort this mess out.
On another note, you will be pleased to hear that I have found my cancellation letter for the other number which Vodacom never terminated YEARS ago. What upsets me most is the fact that Vodacom essentially said that I am lying about the cancellation when Ashwin phoned many moons ago. One word to define Vodacom: ***********.
GH
Geoffrey H's update04 Dec 2018, 07:37
Reviewer Update
3 months and two weeks later and my account has been debited for the same (incorrect) amount after Vodacom 'sorted it out'. I have still not been given feedback with regards to the money which you owe me as a result of your incorrect billing or any other feedback for that matter. It seems i'll have to make my own plan to sort this mess out.
On another note, you will be pleased to hear that I have found my cancellation letter for the other number which Vodacom never terminated YEARS ago. What upsets me most is the fact that Vodacom essentially said that I am lying about the cancellation when Ashwin phoned many moons ago. One word to define Vodacom: ***********.