Vodacom *****

My phone was ****** and ********** transactions were made on my account to the value of R1,800.

i phoned vodacom the following day to log it as a problem only to be told it does not appear on my invoice and that i have to wait until i have received the invoice with the ********** charges on them in order to query it.

I waited for my invoice and contacted vodacom again, the agent I dealt with was extremely helpful (5 stars to Sylvia), phoning me every single day to find out if my problem has been resolved or to give me feedback. Unfortunately there was nothing they could have done for me from their side, and was told i have to send through a letter with all the details to the ***** department.

It has been two weeks since i have logged it with the ***** department, the only response i have gotten was an automated response email with my reference number and a message stating that they will resolve my issue soonest

If vodacom tries to deduct this payment from my account i will reverse the debit order and report them to the DTI

they are quick to contact you and resolve any queries when you are due for an upgrade but the moment they have you locked in a contract, all customer service goes out the window