JH
Juan H
1 reviews | Active since Jul 2014
18 Oct 2018, 09:36
Vodacom *****
Trying to cancel Vodacom data contract after 2 years. They make it extremely difficult to do so. After 3 attempts to cancel my contract, the contract is still active. Futhermore, they doubled my monthly premium now and want me to pay R1007 for 20GB of monthly data. That is absurd. Well, I cancelled and reversed my debit order. They must remember there is legislation called Consumer Protection Act. They have another coming if they think they can get away with this.
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Replies (2)
Vodacom's replyOfficial
18 Oct 2018, 10:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2018, 10:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Oct 2018, 19:32Dear Juan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed this evening, we would need to speak with the account holder before we will be able to assist with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed this evening, we would need to speak with the account holder before we will be able to assist with your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply18 Oct 2018, 19:32
Official
Dear Juan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed this evening, we would need to speak with the account holder before we will be able to assist with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed this evening, we would need to speak with the account holder before we will be able to assist with your query. Regards Consumer Website Team(SA)
Best regards,