ND
Natasha D

1 reviews | Active since Oct 2018

01 Oct 2018, 21:05

Vodacom *****

I've already posted a review on hello peter, and still no one could give answers. No managers even bothers to phone or help get this sorted. I spoke to the call centre again tonight and the lady there told me under no circumstances are they allowed to block my phone without my consent or checking with me. She also gave me a telephone number for the ********** department which i was told by head office that they only have an email address. If you guys are serious about your business, make sure one of your MANAGERS contact me before 9h00 tomorrow morning with a solution.

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Replies (1)
Vodacom
Vodacom's reply02 Oct 2018, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,