Vodacom *****

Hello Peter,

Yesterday I received a surprise of my lifetime when I contacted the Vodacom Customer careline. I went had a 1Gig package with them, so I did not use my modem for the past 3months. 2 weeks back I tried to use my modem to my surprise I couldn't login. I then went to inquire at 1 of the Vodacom outlets and I was then advised to call the customer care line. Yesterday (12/09/2018) I contacted them and I was told that my account has been stopped because I'm it's in arrears. I was send from pillar to post when I started to question how did they stop it because I have been using a TopUp package for the past 2 to 3 years, and the lady said they Upgraded my account to another package that I don't even know. Subsequently they said I owe R3912.00 for something that I've never even app**** at Vodacom. So how can they upgrade someone's account without having the valid documents from their client e.g Identity documents and proof of address.

Please Hello.Peter assist me in resolving this, because my name is the 1 that's gong to be dragged in the MUD.

Regards Ketetji