VS
Vutivi S

1 reviews | Active since Sept 2017

30 Aug 2018, 18:54

Vodacom *****

A year after being blacklisted by Vodacom because they allowed someone to **********ly take a phone from them using my name since I was already a client and having to pay them to settle their accounts and arrears for services which I did not use. I find out that my name is not cleared and shows that I have an account with Vodacom which is in arrears, what do want from me just clear my name please.

0
Replies (2)
Vodacom
Vodacom's reply30 Aug 2018, 20:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Aug 2018, 08:56
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)