BP
Brett P

1 reviews | Active since Jul 2018

28 Aug 2018, 21:27

VODACOM *****

I was contacted by a Vodacom agent who told me that my contract was changing and that I would be getting more data and that my contract would now be cheaper. I told he I am upgrade my contract and that I would not be signing anything. He told me that my contract wasn’t being renewed and that I wouldn’t be paying any more than I am. The next day I received an sms to say that my upgrade order for Vodacom had been completed. When I checked on the Vodacom app I found that my contract had been renewed for another 2 years and the price had gone up. This is blatant ***** committed by Vodacom and I will be opening a case of ***** with the police against them.

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Replies (3)
BP
Brett P's update28 Aug 2018, 21:47
Reviewer Update
I was contacted by a Vodacom agent who told me that my contract was changing and that I would be getting more data and that my contract would now be cheaper. I told him I am not upgrading my contract and that I would not be signing anything. He told me that my contract wasn’t being renewed and that I wouldn’t be paying any more than I am. The next day I received an sms to say that my upgrade order for Vodacom had been completed. When I checked on the Vodacom app I found that my contract had been renewed for another 2 years and the price had gone up. This is blatant ***** committed by Vodacom and I will be opening a case of ***** with the police against them.
Vodacom
Vodacom's reply29 Aug 2018, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BP
Brett P's update30 Aug 2018, 09:17
Reviewer Update
I want to press a ******** charge against the consultant who **********LY upgraded my contract without my concent. I want the recordings of the call provided to me and I demand that the consultant who blatantly **** to me to be removed from his position and disciplinary action taken against him.