1 reviews | Active since Feb 2017

24 Aug 2018, 14:28

Vodacom *****

I had an issue in June wherby Vodacom kept deducting over R400 for a "second handset installment" and now it's August!! I'M STILL PAYING FOR THE PREVIOUS PHONE after my upgrade in March!! Now my account is in arrears again because I only pay for my current contract!! What the HELL? Luckily the consultant (Nompumelelo Mbatha) at Vodacom in Norwood Mall, JHB, was of GREAT help and she forwarded my query to the accounts dept. But now my phone is switched off because I didn't pay for the 2nd handset, which isn't even on my contract anymore!! She compared my upgrade invoice from March with the invoice of August and sees that Vodacom STILL ****** asks for payment for the 2 phones, but on my invoice of March it clearly stipulates that I only had to make a once off payment of just over R400!! And God only knows when my phone will be switched back on because they still want the money to be paid for f***all!! Stupid *****ulant network. They ought to be sued and closed down!!

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2018, 16:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Aug 2018, 13:19
Official

Dear M****

Kindly be advised we have been unable to reach you on ***.

Please contact our Retentions department on *** (free call from a Vodacom SIM) for further assistance.

Regards,

Vodacom Consumer Website Team

Best regards,