1 reviews | Active since Sept 2013
Vodacom *****
This is my third hellopeter complaint on the same matter and still no resolve from Vodacom. In November 2017 a ********** online account was opened under my name by an outsourced Vodacom company called Like minds. My personal information was not properly secured with Vodacom and their outsourced company used my details to open up an account. This being in contravention of the POPI Act. A contract for an Apple Iphone was taken out. My account was debited. I managed to put a stop to the debit order. I sent through the required documents to the Vodacom ***** and dispute line but no resolve. I have now received a call from MDB collections advising that I am liable for the account. I was told to contact Vodacom Legal. I did and got an automated response I am liable for the account. Be weary of Vodacom, your personal information is not protected and they do not take care of their customers. Who knows, you could be me tomorrow , being held liable for the company's negligence and being advised that failure to pay up will result you being listed on the credit Bureau for years.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
