Vodacom *****

I have a number on Top Up contract for many years now. Another number was recently added to my account through *****. After noting incorrect debit amount on my debit order, I am informed of the other number with new handset that has been added to my contact which I did not know of. I reported incident of ***** with Vodacom ***** department on May 29, 2018. I do a bank debit order reversal and collections department makes arrangement with me to pay the undisputed amount which I paid and they confirmed payment. 14 June 2018 I was notified the ***** has been confirmed and I will be credited any amount that is due. On 26 or 27 June 2018 my line(undisputed line) is deactivated and deleted off the system. I have made several calls with collections department and legal department(spoke to Lebogang) what I am told is I can't have my number activate again as it has been deleted from the system which is *******. I paid for this line.

The mistake that has happened is the undisputed line has been deleted instead of one already confirmed as *****.

This is really terrible service. Classic example of one department not talking to another one. I currently pay for a service that I don't have.