1 reviews | Active since Oct 2013
Vodacom *****
So after the 2year contract had ended, and I was on month to month rolling basis, I gave Vodacom notice, and cancelled my contracts. Vodacom stopped debiting me, correctly, as the contracts had ended. No problem. Then, over a year later I got a statement asking me for thousands of rands - Vodacom said i reactivated my contracts. I did not, I told them this. Several months later, I get another statement, for an increased bill of thousands. I contacted Vodacom, and they said I reactivated it. Obviously I did not reactivate it, or I would know about it. They can also clearly see, that these "contracts" were not being used, so there was definitely no reactivation. Vodacom refused to do anything, and handed me over to attorneys. Then they say I must go and provide them with an affidavit saying I didn't reactivate. What ****. SO they just do what they want, and then I have to waste my time to provide them with ****. So i provide them with the affidavit. After hours out of my day to get to a police station and get an affidavit. After providing them with the affidavit - over 2 months ago, I am still being harassed by their attorneys, and they still refuse to do anything. They keep saying I must contact their legal department, who keep saying I must contact their ***** department, who then say I must contact their legal department. Vicious, pointless cycle. All the while I am still being contacted for money. What an absolute joke. Vodacom are a joke. I wish there was proper competition for cellular providers in this country. Vodacom are ******* - DO NOT USE VODACOM - carrier ***eons are more reliable than this bunch of muppets.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
