Vodacom *****

Good Day

As per multiple calls to Vodacom I have logged a complaint against Vodacom billing me in excess without any proof.

An online upgrade was done on the 6/14/2017, this upgrade was done and the devise was delivered to me by ram couriers, after the upgrade was done Vodacom had confirmed on email that the device in question was on top-up and that it was active. I have been using this devise up to last month were I was billed almost 4 times the amount, I logged a complaint with Vodacom and was told that Vodacom will contact me( this never happened). After multiple failed attempts due to pure lack of customer service, after having no other option I reversed the debit order for the large amount and paid Vodacom the correct amount via EFT, this month I again paid the correct amount to Vodacom, only to receive a bill of almost 10 times the amount I should pay. I again called Vodacom and was hung up on at the first attempt, after trying to get to the correct department an agent then assisted by calling the online department who then confirmed that they did not log the upgrade when it was done and the upgrade was only logged this February. The contract was then reverted back to open contract which then explains the bill.

I am not going to be held responsible for the fact that Vodacom did not do their job on time. This contract was confirmed to be top-up and was changed without my knowledge, This I pure lack of customer service and disregards honesty completely.