JJ
Johan J

1 reviews | Active since Feb 2017

09 May 2018, 13:26

Vodacom *****

Good day

So yesterday afternoon i was on a call when suddly my phone got cut off. No signal.

My signal is down since last night. This morning i phoned vodacom and said to me that someone appertly did a som swop yesterday. I said no it cant be because it wasnt me. I would know right. So they locked the line and said that they handing this over to the ***** department. They told me to go to a vodacom store and do a sim swop.

So i went to a vodacom store and after 2 hours they said that they cant help me cause IT must phone them back.

Once again, im so frustrated because my phone is still nog working and no one knows what the hell is going on.

Vodacoms service is pathetic and cant even assist me. Im running a business and need my phone im not here to run around after vodacom and they dont even know what is wrong.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2018, 14:15
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 May 2018, 08:12
Official

As per our conversation, your SIM is working again.

Kind Regards

DL

Best regards,