FF
Fayyaadhah F

1 reviews | Active since May 2018

02 May 2018, 21:13

Vodacom *****

I do not have a vodacom contract or a vodacom sim card yet I have a debit order every month from vodacom.i have made multiple calls to vodacom trying to get to the bottom of this.I was told to inform ***** department which i have done about 5 months ago (my account has been debited monthly for over a year)a lady calls me stating that she has concluded that it is a ********** transaction however,she works for an independant company and will contact vodacom to inform them it is indeed **********.my account is still being debited 5 months later,i keep calling vodacom and they keep telling me to wait???? What kind of service is this!!! RiDICULOUS!!!

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Replies (1)
Vodacom
Vodacom's reply03 May 2018, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,