1 reviews | Active since Apr 2018
Vodacom *****
I am having trouble with Vodacom as they keep sending me accounts...the last one being R26 061.19, and I don't even have a contract with them! About six years ago I changed from Vodacom to MTN because of a poor signal, but it seems that someone in their offices gladly grabbed this opportunity to ***** MY INFORMATION. I had a Vodacom modem for when I visited friends or family away from home, for which I paid - by debit order - a monthly bill of R109.00, but cancelled this as I didn't use it often enough and it increased to R149.00 p/m. I have sent several complaints to Vodacom ***** departement but to no avail. I do not have this absurd amount as I am a pensioner. The first account I received was for an amount of R2 222.56 (ref no H2-5IQPV for cell number + ********** 1777) and I managed to get the amount reversed by ABSA. Next I received an account for R4 503.22 (ref no H2-5XQ7M, same cell number). And so it keeps going on..... but to have to pay R26 061.19 for a cell number that I know nothing of is preposterous.... (ref no H2 7WJFZ for cell number + ********** 185)
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear jimnettes,
Feedback has been provided.
Regards,
Cassandra
Best regards,
Dear jimnettes,
Feedback has been provided.
Regards,
Cassandra
Best regards,
