Vodacom *****

On 17 Februarie 2018 i reported to Vodacom that there has been ***** on my account. After weeks from not hearing anything and numerouse phonecalls to Vodacom i was assured that it will be investigated. In the proses Vodacom agreed to stop all debitorders untill the matter is resolved seeing as they owed me money as i was not suppose to be on contract from the 1st of February 2018. On 21 March i receved a phone call from Vodacom that they had confirmend the ***** on my account and that the adustments on the account will be made and that someone will contact me to confirm that the matter has been resolved. On 2 April 2018 i receved a sms saying that my account limit has been reaced and that my account is soft locked. I can now not make phone calls or send sms’s not can i use my data. When i phoned customer care i was informed that there is no one working after hours that can unlock my phone even though they can see on the system that my account has a problem on and that acording to the system i owe Vodacom just over R14000. My phone came on at 14:15 after spending more than 2 hours on the phone, having to phone Vodacom again i was assured that it wont happen again and was even sent a notification saying that the matter has been resolved on the 4th of April at 1:25 my phone was locked again. It has become clear to me that the people working in vodacom is not competant and that they do not care about their customers.