VODACOM - *****

Lady of Elite Mobile contact me on my cell ********** 487. She begin her story that se can replace my 3G om my 24 month contract with a cheaper 3G. The one on my contract is R150.00 and the one that she want to replace is R129.99. I said to her I cannot pay more that I pay at the moment , I cannot afford it. is she sure she can take of the one on my contract and replace with a the cheaper one. I asked her several times, she said yes, that will only cost me a one off of R150.00 admin fee and the R129.99 per month then in future. In a moment she said that I get a tablet with it. I asked her to sent me an email that I can read everything that she told me in our conversation, then I will let her know to go on, She never send me the email and go on with the transaction at her on decision. When I received my bank account in December, there was take off R333.00 of my account as well as the R129.99. I reverse all the amounts only pay my contract of R516.49. Now there is an arrear amount on my account of R310.00, and Vodacom block my cell. When I contact Vodacom accounts on 13/01/18 when I came back in office after holiday , I talk to Gheto , told him my story , he cannot help me, put me to cancellations, talk to Chabue, after I told her my story, she said they will collect the tablet in 7 - 14 days, that did not happen. She told me that there is a new contract open on my name , number ********** . The Lady that call me did not even mentioned in our conversation that it will be an upgrade of a new contract, only the word replace. She open the contract on her on decision, that is why she did not send me an email then I could see the whole story, then I should said no to her offer Her offer was unfair and misleading. She put me into a difficult disaster that nobody in the entire VODACOM will understand or help me. I contact Vodacom again 24/01/18, talk to Kahndazani, in upgrades, she punt me to cancellations, talk to Lida, she put an dispute to Elite Mobile and give me an REV No 1/ ********** ********** , this I give to accounts, , Sollie unblock my cell, the next day it is blocked again, Sollie said that is about the tablet., The offer Of the Lady of Elite Mobile was about the 3G not about the tablet, she said will received the tablet with it. Now all go around the tablet. I said several l times they can collect the tablet, or give me an address I sent it back, know one can give me answer on that. 25/01/18 talk to Nonna, she cannot help me, put me to Ngolili, she give me no 011/ ********** , they can assist me. I contact them several times, only voice mail , I put messages on, One guy contact me the next day, he make me the wrong one. I said go and listen to the recording you do on the 23/11/17, and you will hear what I am saying to the Lady, he will come back to me in 3 days, up to know he did not contact me. 8/2/18 contact Vodacom again, talk to Lwazi. he said my account is blocked he put me to Elite Mobile ********** talk to Sammy, cant help me have to talk to accounts. cannot help me. 13/02/18 contact again , this time to Direct, cannot help me, to sales, cannot help me. 02/03/18 contact again accounts , Salomi, again to cancellations, talk to Tabiso, he help me and give me email address of ***** at Vodacom, send them my dispute, did not come back to me. This a total misleading and lie that put me into trouble .. for me it is *****. The Lady got her commission, Vodacom defend her and not his customers. Please publish this to public that they can be aware of VODACOM.