GVDM
Gerhard Van Der Merwe

1 reviews | Active since Dec 2017

01 Dec 2017, 13:38

Vodacom *****

I have reported that a account has been opened on my name. I did not open a Vodacom account. this has been reported and nothing has been done, Vodacom has made this my problem. I did not open a account Vodacom allowed someone to do this. I have sent e-mails, phoned customer care, customer care did not help at all, the ***** department , i have mailed 3 times with all detail, NOT RESOLVED.

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2017, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team