Vodacom *****

A debit order went off my bank account on 11-09-2017 to the value of R323.05, when I phoned Vodacom customer care to find out why I had been debited twice (my usual debit order date is 28th of each month) I was informed by the call center consultant that the additional debit order was for my new Vodacom account. I never opened an additional Vodacom account. The call center consultant informed me it was opened at a store but was unable to tell me which store.

This must be an inside job, not only was a new contract created on my name, but a debit order was authorized without my knowledge! Meaning they had all my FICA docs! No notification mail or sms came from Vodacom to notify me of a new account created in my name was received. As per the call center agents advice I sent an affidavit to ********** I follow up every few days, but to now I have not had any feedback from Vodacom.