Vodacom *****

I am launching this complaint on behalf of my son, Anton Maré and his wife, Esther. All the cellphones used in their household are covered under my son's personal business account and deducted from his Standard Bank cheque account. Esther has never had her own Vodacom contract and she banks at Nedbank, Since 14 December 2020 ********** amounts were drawn from her Nedbank account for two unknown cell phone numbers. Anton declared a dispute and contacted Vodacom. They promised immediate action and even gave him a ref no: EC168F-23S9S2. Since 14/12/20 - 25/02/2021 a total amount of R6773,74 has been deducted from her Nedbank account. Anton even had his correspondence with them verified and despite promises from Vodacom, nothing has transpired. Anton has proof of all the correspondence, ********** cell no's etc. Anton's cell no :*** and Esther's: ***. Please help.