Vodacom *****

<p>I am one of your Vodacom Customers.</p> <p>I have phoned on the 12 July as well and after the call I asked for a reference number and I was told that they do not work with ref numbers, I asked to speak to a manager and I was told that there is no manager.</p> <p>I then on the 12th July went into Vodaworld Customer care as I have been given the incorrect sim card since inception of my contract in 2016 , a sim swop was done and service request was logged.</p> <p>A service request was logged. This morning when I phone 082111 I was informed that the service request was resolved as a sim swop was done, but according to me it is not resolved. I reviewed someone else sim card and someone else received my sim card which I have been paying every month. The other persons has stopped paying his account and his contract was stopped as he did not pay and why would he as he received my services which I am paying every month.</p> <p>The call centre staff is rude and *********** and I need this resolved as it is not my mistake. The ref number for this morning’s call is ********** 75 I spoke to Kgomotso, I did ask for her surname and she said that she could not give me her surname and I than asked who is her direct manager and she said John.</p> <p> </p> <p>I feel that ether one of three things should happen:</p> <p>I should be reimbursed with all the months that I have paid and not received service.<br />I should be reimbursed with all the data that I paid for.<br />The contract should be stopped.<br /> </p> <p>I will take this further as this is ***** and I will be going to social media and Hello Peter and newspapers.</p> <p>I am sure you know what the impact social media can have on a business.</p> <p>I will not recommend Vodacom to any one as the service is pathetic and the customer care consultants does not listen to you when you phone.</p> <p> </p> <p>I am utterly upset and disgusted with Vodacom as a Company and with the customer service that I have received.</p>