1 reviews | Active since Feb 2017

02 Jun 2017, 13:43

VODACOM *****

<p>My name is Paul van Schalkwyk. I had a contract with Vodacom for over 20 years. On 25/11/2016 I terminated my contract paying them the full outstanding amount. However on 30/12/2016 they deducted an amount of R 1828.89 from my account again. On trying to phone the they transfer you from one person to another without any success. On 28/4/2017 they deucted another R 823.98 from my account again. On inquiry (Dina) they told me that there are multiple cellnumbers on my account and that I have to go to the Police station to get an affidavid that I only had one number for all these years. I did so and e-mailed it to ********** which I did on 2/5/2017. Up to this moment I heven't received any response from them. On 31/5/2017 Vodacom deducted another R 411.99( ********** ********** 3715) from my account. Somebody at Vodacom is using my information *******ly to pay for their phone. This is disgusting since I am a pensioner and cannot afford this. I need to call them to justice!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2017, 15:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team