Vodacom *****

<p>I’ve recently learnt that a ********** contract had been taken at the Vodacom Chatsworth store in Durban using my name, ID number and account number.</p> <p> </p> <p>Upon receiving the ********** documents produced to Vodacom Chatsworth to open this account I noticed many discrepancies:</p> <p> </p> <p>1. The ID number above the barcode is correct and starts with 940714</p> <p>2. The date of birth on the ID document however, is 1995</p> <p>3. The ID number on the payslip is completely different to the ID number on the ID document</p> <p> </p> <p>With these very obvious discrepancies Vodacom Chatsworth still proceeded to open a ********** account on my name.</p> <p> </p> <p>The consultants details that picked up on the sales screen was J Reddy (Jasen Reddy) I then went to the store and asked a consultant in the store who J Reddy was, to which he responded “that’s me but I didn’t do it, a trainee used my log in’s..”</p> <p>I then asked if trainees weren’t supervised when processing a sale, and was then told by the store manager, Reese, that he’s actually not a trainee, he’s been there for the past 7 – 8 months and has done 20 to 30 contracts already but he’s now in Johannesburg for training.</p> <p> </p> <p>I then called another Durban branch to verify where trainees are sent for training and was informed by the manager of this store that Vodacom does not send trainees or even Managers to JHB to be trained.</p> <p> </p> <p>Apart from this, I called the Customer care head office, Solutions department, and was told that I need to remember I’m the one that needs to be assisted so I need to gather information and send it to the forensics department in order for them to conduct their investigation (as if I get paid to do someone else’s job!)</p> <p> </p> <p>The assistance i received from Vodacom's head office was pathetic. to the point where i was told by a sales consultant that there is no *****/forensics department - when i had been commuication previously with that very same department.</p> <p> </p>