TM
Thea M

1 reviews | Active since May 2017

16 May 2017, 18:43

Vodacom *****

<p>Good Day</p> <p>I want to raise a complaint against Vodacom. There was ***** on my account in December 2016. I filled in my first request for investigation in the beginning of February 2017 after I received my statement at the end of January 2017 for December 2016. This is when I realised that the account that I cancelled in 2014 is still linked to my number. </p> <p>After numerous emails send I finally got to some one that wanted to help me.(21 April 2017)</p> <p>I then received an email that ***** was confirmed. Till to date no action was taken and this account cost me money every month. I can not close this account because of the outstanding amount and it just keeps growing every month.</p> <p> </p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply17 May 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TM
Thea M's update17 May 2017, 10:59
Reviewer Update

I really hope that you keep your promise as no one else has.

TM
Thea M's update24 May 2017, 19:42
Reviewer Update

No contact yet!!!