BL
Bongumusa L

1 reviews | Active since Dec 2016

29 Dec 2016, 08:18

Vodacom fradulent account

<p>vodacom has failed to attend to my constant calls and emails making them aware that a fraduelent account has been opened with my details and they continue to debit my bank account i have sent them all the information they have asked for but have failed to attend to my concerns. </p>

0
Replies (2)
Vodacom
Vodacom's reply29 Dec 2016, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BL
Bongumusa L's update03 Jan 2017, 14:10
Reviewer Update

This is again to express my disatisfection with vodacom, after reporting to them there is a fradulent account existing with my details they have failed agin to close this account and they have failed to update me on the developments on the matter after i have given them all the details they have asked for. december i still had a debit order going off my account over a cellphone i never had after i reported the matter to them three months ago.