Vodacom Fourways - Terrible Service

<p>I went to upgrade one of contracts the Vodacom Shop at Fourways mall in October 2016. The sales person, did the the upgrade for me, and told my husband and I that the phone we wanted, the I Phone 7+, 128g, rose gold was not available but would be available within the next week. He would call us soon as it came in so that we could come and collect. The upgrade was done, the upgrade fee of R 150 was paid and we left. </p> <p> </p> <p>Two weeks past we heard nothing and so we went to find out, and we were told that the devise was still not in stock. Another 2 weeks past and we still heard nothing, and we went in. We saw the manager, Ewert he said he will investigate and come back to us. I left my contact numbers and he did not call me with the feedback.</p> <p> </p> <p>This continued over the next 2 months where my husband or I would go to Vodacom Fourways and we would be told the same thing, that the devise was still out of stock, but that they would investigate and call us back. Not once did they call either of us back. We have each spoken to the 2 managers there, a guy called Ewert and another manager that i dont know his name.</p> <p> </p> <p>Vodacom has been charging me for this device since November 2016 even though i do not have this device. I contacted the Fourways branch on Tuesday, 10 Jan 2017 to advise them to reverse the upgrade etc. I spoke again to the manager Ewert and he promised that he will do the necessary and come back to me. Today is 12 January 2017 and I still have not received a call from Vodacom Fourways / Ewert.</p> <p> </p> <p> </p>