Vodacom Fourways Repairs are utterly pathetic

I've been a Vodacom customer for over 14 years, and despite being more expensive than all the other mobile networks the reason I never moved was because of the service I always got. I dropped my phone and shattered the screen, because I have insurance on my phone I took it to Vodacom Fourways repair shop, figuring it would be the quickest because by income is derived from clients contacting me I need it done as quick as possible, I took it in first thing the morning and lodged the claim with the insurance the previous week already. I phoned on Wednesday to find out when I would get my phone, to which they rep**** that they ordered the parts and will get it on Thursday morning. When I do call, I have to redial at least 3 to 4 times because it cuts me off. It's Monday morning I tried to phone them to which I didn't get answer... AGAIN... I decided to go there to find out if it is ready or when they will have it ready. I was informed they still haven't ordered the parts. I don't see the need to be with Vodacom anymore given the pathetic service that I have received. I will cancel all my contacts as soon as the contracts come to an end.