Vodacom fourways opening ********** contracts.

Dear Vodacom,

I would like to voice my dissapointment with your companies complete and utter lack of customer service. My wife called in to find out what is happening with our ***** case. Vodacom customer care employee Refilwe showed no interest in our query as well as saying she couldnt see anything on her system about our complaint which we filed over a month ago as well as sending our affidavit 2 weeks ago. Refilwe just told us we may not go to the store and could not contact the store in fourways either.

So now my wifes account has been debit for 2 months for a service she is not been recieving. Its clear that due to the fact, you are recieving your payment monthly you can drag your feet with this matter.

So if i do not get contacted and the money that was **********ly deducted from my wifes account by the 13-03-2020 . I will be going to the fourways branch on saturday and if that store cannot issue me with the contract signed by my wife and a copy of her id book. I will be forced to take this further.