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Tumelo D

1 reviews | Active since Mar 2023

23 Jul 2023, 15:16

Vodacom Fourways

Reviews from the web 4,5/5saYellow.com · 6 reviews Reviews All contract13 experience13 professional11 consultant10 +6 Sort by Most relevant Newest Highest Lowest Tumelo Dee Local Guide·25 reviews·97 photos just now NEW This is the worst experience my partner has experienced.they deserve a minus 5 stars. She bought a new phone in April, and the guy who assisted her told her that they would create an e-sim for her as it was late and he wanted to knock off …More eric van der bank 3 reviews·4 photos 2 weeks ago NEW This shop has gone down the drain when it comes to service..... the constants are more interested in doing there own things then helping customers, you wait forever for the smallest things and when you are being helped they act like they …More Zoliswa Nongauza 10 reviews a month ago Worst customer service experience. Don't bother wasting your time going here for anything. I just spent 30 minutes waiting to be assisted bu technical team. There was not 1 person in technical yet it's 10:31 on a Tuesday morning. No one came to explain anything to me. Walked out unassisted still. 1 Kaone Kamogelo 19 reviews 2 months ago Experiencing ********** service where they took my device for repairs and did nothing with it. Only after following up did they book it in and now insurance is declining the claim saying I brought it to the store too late. I've been at it …More

za.africabz.com https://za.africabz.com › gauteng Vodacom 4U Fourways Mall Vodacom 4U Fourways Mall ... HORRIFIC SERVICE. The store was my favorite for almost ten years. However my last three visits since 21st March has been shocking. 3,0 (45)

za.africabz.com https://za.africabz.com › gauteng Vodacom Shop Fourways The employees who work there are unhelpful, the management is useless and the functionality of the store is similar to that of dirt on the bottom of my shoe. To ... 2,1 (18)

saYellow.com https://www.sayellow.com › view Vodacom Shop Repairs - Fourways in Sandton, South Africa Shop M7C, Fourways Mall, Cnr William Nicol and Witkoppen Street, Fourways, Sandton, South Africa. No matter what network you're on, trust Vodacom Repairs to ... 4,5 (6)

South Africa Business Directory https://www.yellosa.co.za › review Review Vodacom shop fourways mall 18 Feb 2022 — I have been a Vodacom customer for over ten years and I am extremely disappointed in the service I got and I will take my money elsewhere and ...

ivote.co.za https://www.ivote.co.za › view › vo... Vodacom Shop Repairs - Fourways in Sandton, South Africa - iVote Shop M7C, Fourways Mall, Cnr William Nicol and Witkoppen Street, Fourways, Sandton, South Africa. ***. Website. Write a Review.

Indeed https://za.indeed.com › cmp › reviews Working at Vodacom Shop: Employee Reviews Vodacom Shop was a nice place to work at. The boss required us to work hard and reach our monthly target. I learned a lot while working there. I am very ... 3,7 (42)

Cylex South Africa https://www.cylex.net.za › company ▷ Vodacom Shop Fourways, Sandton 30 May 2023 — Check Vodacom Shop Fourways in Sandton, William Nicol Drive on Cylex and find ☎ +27 11 465 8..., contact info, ⌚ opening hours.

Facebook https://m.facebook.com › profile Vodashop Fourways - Johannesburg, South Africa Vodashop Fourways, Johannesburg, South Africa. 28 likes · 59 were here. Mobile Phone Shop. Missing: reviews ‎| Show results with: reviews

NetPages https://www.netpages.co.za › Vodac... Vodacom:Fourways Mall (M7C), William Nicol Rd ... Get address, directions, reviews, payment information on Vodacom:Fourways Mall (M7C), William Nicol Rd:Vodacom Shop:Tembisa Mall, (51C), Andrew Mapheto Dve ...

vodacomshop.com https://vodacomshop.com › our-stores Our Stores - Vodacom Shop Vodacom Repairs Tygervalley. Vodacom Repairs Tygervalley. Shop 122 / 124, Tygervalley Centre, Bellville, Cape Town, 7530. Tel: ***. Email Us ... Tumelo Dee Local Guide·25 reviews·97 photos just now NEW This is the worst experience my partner has experienced.they deserve a minus 5 stars. She bought a new phone in April, and the guy who assisted her told her that they would create an e-sim for her as it was late and he wanted to knock off therefore cannot port her original Vodacom number. A few weeks later she starts receiving a million calls from different people, only to find that the number belonged to someone else. She then went back to Vodacom and she was told that Vodacom recycles numbers, if someone is inactive for 3 months their number is given to someone else. She asked for another number because that user was still actively using her number. The gentleman by the name of James said he will give her a different number. When we got home the number does not exist therefore the e-sim does not work. We came back today, only for James to tell us that now we need to pay R25 for him to activate her number. On top of this all, when we ask why doesn't she get monthly invoices for her contract he says Vodacom no longer sends invoices they just deduct funds. Now we left the store with another number which we have been told to wait 4 hours before we can get an activation code. That means we will find ourselves in this store once again. Working with Vodacom Fourways has been a pain and an inconvenience.

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Replies (3)
Vodacom
Vodacom's reply24 Jul 2023, 07:31
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Jul 2023, 09:44
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Please note that we escalated your query to our store leadership team for further assistance. Kindly allow our team to investigate and provide feedback.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Jul 2023, 14:29
Official
 Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please note that we escalated your query to our store leadership team for further assistance. Based on the feedback provided, our team assisted and processed the sim swap as requested. Our team also assisted in updating the billing information on the account. 

We apologize for the inconvenience and the service experienced. 

Regards, 

Vodacom Consumer Website Team 

Best regards,