Vodacom Forensics

<p>Logged a case at a Vodacom shop over two weeks ago regarding a SIM upgrade that was done without my authorisation. Since then I have only received a single SMS requesting an affidavit and a certified copy of my ID, not a single SMS/phonecall to give me any indication whether the case is being looked at. I spent an hour and a hlaf on the phone yesterday trying to get hold of the Forensics Department, but I was either given the wrong number (3 times), the line cut or I was told that I must wait for them to contact me. Service is beyond terrible. They don't deserve any stars. After almost 20 years as a customer this is the treatment I get and now I still sit in the dark not knowing if anyone is even looking at my case. Disgusted!</p>