Vodacom Forensic Department no service delivery

I submitted an affidavit to Vodacom Cape Gate that I did not have laptop contract with them, as they are debting my banking account. I have received an incident number INC*** from them, nobody from Vodacom Forensic Department have communicated with me about the incident. They continue to debt by account.<br> On the web site [URL Removed] it states that the Vodacom Forensic Department will respond within 24 hours.<br> After various email to Vodacom, to date no response<br>