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MM
Mashilo M

1 reviews | Active since Oct 2019

11 Dec 2024, 12:15

Vodacom ***** Forensic

A *****ulent Vodacom account was opened in my name in March last year. Unfortunately, I initially disregarded the issue. However, two unauthorized debit orders were processed from my account before I managed to stop them.

Subsequently, I lodged a ***** case with Vodacom after being handed over and having a default recorded on my credit report. I was provided with a reference number for my case. Despite this, Vodacom has not made any effort to contact me or provide updates on the status of my case.

After numerous attempts, I finally managed to speak to a consultant who informed me that the case had been closed. I requested a formal letter confirming that the default on my credit report resulted from ***** and for the default to be removed. However, despite my efforts, I have been unable to get a resolution. I have been calling the number *** for the past three weeks without any response.

This situation has caused significant frustration and has negatively impacted my ability to access credit.

0
Replies (6)
Vodacom
Vodacom's reply11 Dec 2024, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Dec 2024, 06:12
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024-12-12 at 10:56:12 the feedback is as follows ***** has been confirmed. A request has been sent to the Legal Division to have ITC updated as well.


Regards

Vodacom Consumer Website Team

Best regards,

MM
Mashilo M's update04 Feb 2025, 14:52
Reviewer Update
Good day,

It's almost 2 months and the default has not been removed from my account. I was told it would take 7 business days but I'm still waiting.

Please do get back to me.

Regards
Mashilo Joseph Monene
Vodacom
Vodacom's reply06 Feb 2025, 08:33
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per telephonic conversation this morning, we have requested an update on the ITC status update.

Apologies for the inconvenience this may have caused. Regards Vodacom Consumer Website Team

Best regards,

MM
Mashilo M's update22 Feb 2025, 13:06
Reviewer Update
Good day,

I have not received any kind of communication for the last 2 weeks. The default is still on my account and affecting my credit negatively. What does it take or what is needed from me to remove this default on my name?

Regards
Vodacom
Vodacom's reply08 Mar 2025, 15:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that we have sent communication to the Bureau again.

As Vodacom we can only send communication to the Bursar, but we don't have access to their system to check the update.

Regards
Vodacom Consumer Website Team


Best regards,