TM
Tumelo M
1 reviews | Active since May 2009
05 May 2025, 16:13
Vodacom forcing me to take a fibre package on double what I am currently paying
I took a 24 month 20mbps uncapped fiber Contract with Vodacom in March 2025 for R359 and the first 6 months I was going to pay R299. On month-end April, Vodacom advised me that my current plan will be discontinued and I will migrated to the next available plan. I then called the fiber department and the advised that the next available plan is 50mbps at R689. I advised that I cannot afford R689 and they offered a 1TB LTE contract. I advised that I was on LTE contract before and upgraded to fiber because of the capped LTE which I usually exceed and end up having to buy data. They then advised the only solution is to cancel the contract, to which I was OKAY with but then didn't agree when they said I have to pay a cancellation fee. They then advised that their cancellation department will call me within 3 days to discuss if there will be penalties. Why should I pay penalties fees if I am not the 1 cancelling the contract but they are cancelling the contract and forcing me to take a package at double the cost I can afford. I made follow-up and advised spoke to Lihle and she advised that the Supervisor "Sahir Heeralall" will call me. I have not received any feedback since. We are nearing another month-end and I don't want to be in a situation were my fiber is cancelled and I don't have any other option. I cannot take another contract with another service provider as I am still in contract with Vodacom and they are wasting my time as they are not giving me feedback. I work from home and can't afford to be without WiFi.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 May 2025, 07:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2025, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TM
Tumelo M's updateReviewer Update
06 May 2025, 21:28Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our line got disconnected and have tried to reach few times on 071 and 066 however the line goes straight to voice-mail. With regards to your SR250425, our records shows that the Fibre Cancellations Team have tried to reach you telephonically on the 30-04-2025 few times with no success and left voice-message. The team has also rep**** to you via email @pastel.co.za to advise of the following:
Good day Tumelo Mofulatsi
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call *** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Good day Tumelo Mofulatsi
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call *** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Regards,
Consumer Website Team
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
TM
Tumelo M's update06 May 2025, 21:28
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our line got disconnected and have tried to reach few times on 071 and 066 however the line goes straight to voice-mail. With regards to your SR250425, our records shows that the Fibre Cancellations Team have tried to reach you telephonically on the 30-04-2025 few times with no success and left voice-message. The team has also rep**** to you via email @pastel.co.za to advise of the following:
Good day Tumelo Mofulatsi
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call *** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Good day Tumelo Mofulatsi
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call *** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Regards,
Consumer Website Team
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
TM
Tumelo M's updateReviewer Update
06 May 2025, 21:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our line got disconnected and have tried to reach few times on 071 and 066 however the line goes straight to voice-mail. With regards to your SR250425, our records shows that the Fibre Cancellations Team have tried to reach you telephonically on the 30-04-2025 few times with no success and left voice-message. The team has also rep**** to you via email @pastel.co.za to advise of the following:
Good day T
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call ********** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Good day T
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call ********** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Regards,
Consumer Website Team
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
TM
Tumelo M's update06 May 2025, 21:30
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note our line got disconnected and have tried to reach few times on 071 and 066 however the line goes straight to voice-mail. With regards to your SR250425, our records shows that the Fibre Cancellations Team have tried to reach you telephonically on the 30-04-2025 few times with no success and left voice-message. The team has also rep**** to you via email @pastel.co.za to advise of the following:
Good day T
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call ********** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Good day T
Please be advised that we unable to continue with your cancellation request, as the signed quote was not returned.
Attempts to reach you telephonically have not been successful.
This request will now be closed with no action.
Should you wish to proceed with the cancellations please call ********** (option 3 for cancellation).
https://www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre-updated
Regards,
Consumer Website Team
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.
Firstly, you are closing a call without a resolution. Secondly you try to reach on a LTE number that is assigned to a router. Thirdly you are emailing an email address that is not on records that I have not used over 15 years but when you are sending invoices you are sending to the current email address. Who are you trying to fool?
You sent a cancellation quote, yet you are cancelling/terminating the contract, not me. So why must I pay cancellation fees?
Spoke to Luyanda from SRT and he was off no use, the call gets cut and next thing I get a sms saying the call is closed and resolved.
If you are discontinuing my R369 package, don’t force me to take a R689 package. I am not in bridge of contract, you are so I am not liable to pay any fees if I don’t want to take a R689 package. I chose a package that’s suites my pocket. Don’t try and *******ly source money from me.