Vodacom forcing me to take a contract and cheap stunts are used to write business, no transparency at all

In January I received a call from your rewards team and was told that vodacom has reduced the price for data bundle so they are going to change the plan that I am currently on and I said that was nice of Vodacom, so I will be on a new payment plan, no where in the call I was told it was a new contract, so in that conversion I was promised an excel and a R10000.00 voucher in which I didn't get, the agent and the team leader **** because I asked several times on the call even the team leader confirmed on the call that this is a payment plan and nothing will change and will not affect the term of my contract ,they will integrate with my old plan, I am worried if vodacom run their business by lying to clients about contracts and not being upfront with them. I have been with vodacom for 9 yes and if I wanna take a contract I know how and I will consent to that, I was **** to , this is unacceptable behavior especially from a team leader.Debit order has run from my account and I don't want a new contact, I have 3 contracts with vodacom, and been a loyal client, now I hate it with a passion , I have been ******* to take a contract using stupid tactics. I received two calls from Ram wanting to come fetch the router, I told this two guys that the router is in cape town and they told me they will get someone to call me to get new address. I am still waiting and I have called so many times and calls gets dropped in my ear and get transferred to department without being told Im being transferred, This service is horrible , I don't want the contract , u can check I didn't use the old router because I was told that its going to be a new payment plan , Now I am being forced to take a contract without me giving permission, I think this needs to be investigated, E News will love this scoup if I send an email and complaint there , Vodacom will learn to employ people who do business transparently not use cheap stunts. I complained and the rewards team came back and said this contract was legit because they advised a new instalment surely instalment would have to be communicated to me because vodacom has reduced their bundle ,they are still using cheap stunts to force me to take a contract, acc I ********** -3.

I don't want this contract, NCA tells us all about transparency, Vodacom agent doesn't have, they use cheap stunts to write new business, I hate it right now , people can't do business like that, if they do business like that I will not make money u will lose more because people u taking money from are unhappy ,