AK
Arlene K

1 reviews | Active since Jun 2017

01 Nov 2021, 11:23

Vodacom forcing me to stay on a data contract I want to cancel

Vodacom is forcing me to stay on my data contract. I have asked them to cancel it and they simply ignore the request. Surely this is *******! They say you're supposed to get an sms and email confirming the cancellation and then you never get one. ******* company then has an excuse to force you to keep giving them money as they will NEVER send confirmation of a cancellation. I will have to take them to court to cancel this data contract!

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2021, 14:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team