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SJ
Saleem J

1 reviews | Active since Mar 2015

07 Dec 2018, 16:19

Vodacom forcing me to choose inferior replacement for their stock issues

I had app**** for the Vodacom Black Friday deal with a Nokia 8 Sirocco on a R165pm contract. It's been 2 weeks and I've been constantly told that the phone was out of stock and on back order and I definitely will receive. After 2 weeks, I called in today to ********** 4 only to be told that they will not be receiving any stock and I must choose between the Nokia 7 plus and Samsung A6 on the same package. This makes me very upset as I didn't sign with another network on Black Friday as I specifically wanted this handset and now I'm being forced to choose between 2 lower handsets than what I' due for. Why should I be forced to have to settle for something inferior to what I wanted?? Vodacom should offer me an equal or better handset to replace it. The Nokia 8 Sirocco sells for R10,999. I want something equal or better like a Samsung S8 plus or similar.

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Replies (3)
Vodacom
Vodacom's reply07 Dec 2018, 18:03
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply07 Dec 2018, 18:08
Official
Dear Saleem, 
 
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

Kindly note that Sales Orders are subject to terms and conditions and stock availability. Should you not have received any confirmation call or order number on 24 November 2018, unfortunately the deal will not be honoured. We'd like to apologize sincerely for the aggravation caused. 

For more information, please visit the link inserted below. 

https://www.vodacom.co.za/vodacom/terms/competition-terms/black-friday-and-cyber-monday 

Regards
Vodacom Consumer Website Team 

SJ
Saleem J's update08 Dec 2018, 11:23
Reviewer Update
I'm sorry but that's a load of nonsense. When I app**** and was vetted and approved, there was no mention of having to maybe not getting this particular handset. I was told that the delivery team will call me to arrange delivery- no talk of the dept you mention. The Nokia 8 Sirocco is priced at R10,999.00 Why are you asking me to take a Nokia 7 plus which is valued at R5,999.00 and pay the same monthly cost- Do you take me for a fool??? I turned down other offers to take this one and now that Vodacom has me in this position, I can no longer get the deals from any other network- This is a disgrace, I'm sorry to say. To replace the one R10,999.00 phone, you need to offer me 2 Nokia 7 plus to make up for it or find me a Nokia 8 Sirocco as I originally requested. The only other handset I would consider is a Huawei P20 or Huawei Mate 20 even lite is fine. Hope to have a favourable response to appease a disappointed customer in waiting.. Thank you....