CS
Corlet S
1 reviews | Active since Aug 2023
08 Aug 2023, 12:15
Vodacom Forcing higher price plans - not helping me
I have no great experience with Vodacom currently - they forced me to take higher packages on my accounts - even though my devices are paid in full - I've been waiting for more than a week to hear from them regarding migration - this seems like the only option available. No one answers the phone - and when they do they just trf you again and then no one answers. I will not pay my account until they do something - currently i won't even recomend vodacom for my worst enemy
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Replies (4)
Vodacom's replyOfficial
08 Aug 2023, 12:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Aug 2023, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Corlet S's updateReviewer Update
11 Aug 2023, 05:40Can someone please phone me back. The lady that phoned regarding the Hello Peter review explained that I can migrate (there will only be a small little fee applicable but not that much) - I requested a quote on 2 of my lines. But only received a qoute for 1 line with al LITTLE MIGRATION FEE OF ONLY R1667 - And note... this is more than all 4 my lines in total I Have work Vodacom. They did send an email that state with all migrations this amount is payable. I refuse to pay that much as I was given no other choice as to upgrade to a higher package (I did ask for lower packages cause I wanted to save) eventhough 2 of my devices are paid up. The online staff only wants A sale - and now I will be liable for migration fees cause the staff are *********** to help a client regarding their needs- but rather sales driven. Vodacom has no customer service in regards to keeping their clients happy.
They want payment on my account - and I refuse to pay before they sort this mess out. Forcing me to go on higher package as needed and billing me for Bonus data not requested. (That was removed bit is till need to pay for stuff I did not know about that was just added to my account???)
Now I am rec
They want payment on my account - and I refuse to pay before they sort this mess out. Forcing me to go on higher package as needed and billing me for Bonus data not requested. (That was removed bit is till need to pay for stuff I did not know about that was just added to my account???)
Now I am rec
CS
Corlet S's update11 Aug 2023, 05:40
Reviewer Update
Can someone please phone me back. The lady that phoned regarding the Hello Peter review explained that I can migrate (there will only be a small little fee applicable but not that much) - I requested a quote on 2 of my lines. But only received a qoute for 1 line with al LITTLE MIGRATION FEE OF ONLY R1667 - And note... this is more than all 4 my lines in total I Have work Vodacom. They did send an email that state with all migrations this amount is payable. I refuse to pay that much as I was given no other choice as to upgrade to a higher package (I did ask for lower packages cause I wanted to save) eventhough 2 of my devices are paid up. The online staff only wants A sale - and now I will be liable for migration fees cause the staff are *********** to help a client regarding their needs- but rather sales driven. Vodacom has no customer service in regards to keeping their clients happy.
They want payment on my account - and I refuse to pay before they sort this mess out. Forcing me to go on higher package as needed and billing me for Bonus data not requested. (That was removed bit is till need to pay for stuff I did not know about that was just added to my account???)
Now I am rec
They want payment on my account - and I refuse to pay before they sort this mess out. Forcing me to go on higher package as needed and billing me for Bonus data not requested. (That was removed bit is till need to pay for stuff I did not know about that was just added to my account???)
Now I am rec
CS
Corlet S's updateReviewer Update
11 Aug 2023, 05:41Now I am receiving messages to arrange payment on my account - but they want their money but won't comply with my needs regarding my contracts.
CS
Corlet S's update11 Aug 2023, 05:41
Reviewer Update
Now I am receiving messages to arrange payment on my account - but they want their money but won't comply with my needs regarding my contracts.
CS
Corlet S's updateReviewer Update
14 Aug 2023, 07:05On 11 Aug I have received this message from Vodacom @ 11:41...
"Vodacom: Well done! You've earned 40.5 VodaBucks just for settling your bill. Bank them to spend in the VodaBucks Store. http://voda.com/myvodaapp. T&Cs apply."
Bare in mind... I did not Pay my account yet...
And on 11 Aug @ 13:48 I've received the following: "Hi, you can arrange payments quickly and easily if your Vodacom acc ********* is in arrears by dialing *111*505# from your handset. Please call *** for any enquiries.
My account have never been in arrears up until know. They want to charge me R2012 for migration fee on my other line. That's a total of R3679 for 2 lines to migrate to a lower package. I telephonically agreed to another 24 month contract eventhough I was not happy cause I did not need higher packages. They said I can't go lower. I'm still waiting for the phone call recordings. I refuse to pay a migration fee. That was not even mentioned in the beginning. And it is for sure not a small amount. I've been a loyal Vodacom Customer and this is the treatment I get. I don't have time to go Into a store and I do believe they will have the capability to sort this out as soon as possible.
I can't phone them cause the only lines that answer are if you want a a new contract or make payment arrangements
"Vodacom: Well done! You've earned 40.5 VodaBucks just for settling your bill. Bank them to spend in the VodaBucks Store. http://voda.com/myvodaapp. T&Cs apply."
Bare in mind... I did not Pay my account yet...
And on 11 Aug @ 13:48 I've received the following: "Hi, you can arrange payments quickly and easily if your Vodacom acc ********* is in arrears by dialing *111*505# from your handset. Please call *** for any enquiries.
My account have never been in arrears up until know. They want to charge me R2012 for migration fee on my other line. That's a total of R3679 for 2 lines to migrate to a lower package. I telephonically agreed to another 24 month contract eventhough I was not happy cause I did not need higher packages. They said I can't go lower. I'm still waiting for the phone call recordings. I refuse to pay a migration fee. That was not even mentioned in the beginning. And it is for sure not a small amount. I've been a loyal Vodacom Customer and this is the treatment I get. I don't have time to go Into a store and I do believe they will have the capability to sort this out as soon as possible.
I can't phone them cause the only lines that answer are if you want a a new contract or make payment arrangements
CS
Corlet S's update14 Aug 2023, 07:05
Reviewer Update
On 11 Aug I have received this message from Vodacom @ 11:41...
"Vodacom: Well done! You've earned 40.5 VodaBucks just for settling your bill. Bank them to spend in the VodaBucks Store. http://voda.com/myvodaapp. T&Cs apply."
Bare in mind... I did not Pay my account yet...
And on 11 Aug @ 13:48 I've received the following: "Hi, you can arrange payments quickly and easily if your Vodacom acc ********* is in arrears by dialing *111*505# from your handset. Please call *** for any enquiries.
My account have never been in arrears up until know. They want to charge me R2012 for migration fee on my other line. That's a total of R3679 for 2 lines to migrate to a lower package. I telephonically agreed to another 24 month contract eventhough I was not happy cause I did not need higher packages. They said I can't go lower. I'm still waiting for the phone call recordings. I refuse to pay a migration fee. That was not even mentioned in the beginning. And it is for sure not a small amount. I've been a loyal Vodacom Customer and this is the treatment I get. I don't have time to go Into a store and I do believe they will have the capability to sort this out as soon as possible.
I can't phone them cause the only lines that answer are if you want a a new contract or make payment arrangements
"Vodacom: Well done! You've earned 40.5 VodaBucks just for settling your bill. Bank them to spend in the VodaBucks Store. http://voda.com/myvodaapp. T&Cs apply."
Bare in mind... I did not Pay my account yet...
And on 11 Aug @ 13:48 I've received the following: "Hi, you can arrange payments quickly and easily if your Vodacom acc ********* is in arrears by dialing *111*505# from your handset. Please call *** for any enquiries.
My account have never been in arrears up until know. They want to charge me R2012 for migration fee on my other line. That's a total of R3679 for 2 lines to migrate to a lower package. I telephonically agreed to another 24 month contract eventhough I was not happy cause I did not need higher packages. They said I can't go lower. I'm still waiting for the phone call recordings. I refuse to pay a migration fee. That was not even mentioned in the beginning. And it is for sure not a small amount. I've been a loyal Vodacom Customer and this is the treatment I get. I don't have time to go Into a store and I do believe they will have the capability to sort this out as soon as possible.
I can't phone them cause the only lines that answer are if you want a a new contract or make payment arrangements