HJ
Hendrik J
1 reviews | Active since Jan 2013
05 May 2021, 16:45
Vodacom forcing contracts on subscribers
Today I received a phone call relating to my vodacom number. I am currently on month to month. I was informed that the package that I am on is old and that it won't be offered anymore. Your consultant basically tried to force me into a new deviceless contract for 24 months. I have no interest in signing a new contract with vodacom. I am happy the way things are now. If vodacom continues along this line, I will have no choice but to cancel and move to pre-paid and keep my number.
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Replies (2)
Vodacom's replyOfficial
06 May 2021, 07:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 May 2021, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 May 2021, 17:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team
Vodacom's reply06 May 2021, 17:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, I have advised you accordingly with regards to your query. Regards Consumer Website Team