Vodacom forces customers to continue contracts....

On the 2nd July 2020 I called vodacom contracts to cancel my contract. On the 13th July 2020 I received a statement from vodacom. I was informed that this is a month to month based contract and I am now paying for the airtime. My point is I never take the contract for the airtime I took it for the phone.. If vodacom checks their system they will see the contract Sim was never in use.

At the end of this month I must pay for something that I no longer use because vodacom doesn't communicate with their customers. Apparently an sms would have been sent to advise me on contract upgrade to a number that no longer works. However incoives and cancellation could be sent via email. Had I been informed earlier I would have obviously canceled sooner. I was a loyal customer for over 10 years. I will never take a contract with vodacom again and I will never advise anyone to do so either!!!! This is ****************.