VODACOM FORCES CLIENT INTO EXTENDED 2 YEAR CONTRACT

After years of many and various contracts from contracts of cellphones , routers , and an internet service provided to the business by Vodacom , we realised our 2 year internet service package term reached its end date on 31 March 2021 .A month or more before the expiry due date of the internet service contract , we contacted Vodacom accounts dept who confirmed our expiry date was correct and we were requested to complete the formal notice procedures and submit the necessary documentation to terminate services on the internet services contract specifically . We submitted all documents accordingly , then received email stating we must pay for the Internet service for an additional 2 years . We immediately contacted our vendor /agent for Vodacom namely Wajdie Patelia @ CHATZ CONNECT Ottery , who was baffled by this information , he has ever since been trying as well to communicate with too many to mention departments at Vodacom Head office , all with nothing but empty promises of Vodacom reverting back to him on the issue .To this very date today , no one from Vodacom has contacted him or us in an attempt to resolve the issue .According to Mr Patelia's summation and understanding ,there was no communication between Vodacom and its billing department , hence we weren't billed for the internet service provided which originally commenced in March 2019 and expiring March 2021 .Vodacom , nor any of its senior management representatives has made any effort to contact us with this dilemma nor has anyone from Vodacom acknowledged that there's a huge internal mess between Vodacom administration and billing divisions .We have contact many various departments at Vodacom and we are sick and tired of the run around and sending us in circles as there's no still no resolution. In no short terms is it acceptable that Vodacom corners us into an additional 2 year contract because of their internal administrative problems , this too at an exorbitant billing rate calculated 2 years ago . Vodacom is cornering us into a situation whereby we are forced to pay for another 2 years , pricing is set at a rate charged , set 2 years ago . Other leading internet service providers , including Vodacom itself, are currently offering better internet service packages at less than a third of the current price we are forced to continue to pay . It is extremely frustrating and infuriating to think that we as a business ,has been a loyal client of Vodacom since its launch and inception date probably more than 20 years ago , and has now cornered us into this predicament. Moreso , surely Vodacom is aware that numerous businesses are facing closure and facing very tough economic challenges in the economic current conditions .Should Vodacom wish to resolve this issue , we request that a senior manager not someone form your accounts dept contact either ourselves or MR Patelia at Chatz Connect based in Ottery , Cape town . WE ARE AN EXTREMELY DISSATISFIED AND IRATE BUSINESS CLIENT ,AND DEFINITELY WON'T ENCOURAGE OR REFER ANYONE TO ENTER INTO CONTRACTS WITH VODACOM .