Vodacom forced SMS spam
Too many spam SMS messages. When I asked for it to be stopped, the response I got was that it is automated. This is an invasion of my privacy and unsolicited marketing. I should be allowed to opt out
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
06 Apr 2020, 13:21 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2020, 13:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
06 Apr 2020, 13:28I raised a ticket and a consultant told me That it is automated and cannot be turned off
's update06 Apr 2020, 13:28
Reviewer Update
I raised a ticket and a consultant told me That it is automated and cannot be turned off
Vodacom's replyOfficial
07 Apr 2020, 09:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been escalated to our Business Support Team and the team has provided you feedback. Regrettably, according to our Business Support Team the smses are system generated and this cannot be amended. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2020, 09:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been escalated to our Business Support Team and the team has provided you feedback. Regrettably, according to our Business Support Team the smses are system generated and this cannot be amended. Regards Consumer Website Team
Best regards,
's updateReviewer Update
07 Apr 2020, 16:37You keep posting false messages about this but I am still receiving unsolicited spam sms from you despite my my many requests to cancel. my next stepis to raise a complaint at icasa.
's update07 Apr 2020, 16:37
Reviewer Update
You keep posting false messages about this but I am still receiving unsolicited spam sms from you despite my my many requests to cancel. my next stepis to raise a complaint at icasa.