IS
Ivan S

1 reviews | Active since Sept 2016

07 Sept 2020, 11:18

Vodacom forced **** subscriptions

Good day

I have a huge problem on Wifi account. I had purchased a vodacom wifi contract, 20 Gb daytime, 20 Gb nightime. The wifi works perfectly.

The odd thing is that i don't know the sim card number and i have never given it out. The wifi has been getting SMS's from vodacom +*** saying it has been subscribed to VR 360 Planet for free for one day and then be charged R10 a day after, then it was subscribed to a N* news for R5 a day. Now i'm getting SMS's saying i have insufficient airtime. I don't know how this is even possible, the wifi sim number has never even sent a SMS or no one knows the number. The only people that have the number is Vodacom that gave me the Wifi. Why is vodacom subscribing me to these things? I need these subscriptions cancelled, and if my account is being charged i need that cancelled too. It is just amazing that a number that is unknown can still get ****med.

0
Replies (3)
Vodacom
Vodacom's reply07 Sept 2020, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Sept 2020, 15:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,

IS
Ivan S's update14 Sept 2020, 15:17
Reviewer Update
Good day

please call me in the morning around 9. The time you call me are when i'm at my most busy.
i have received sms everyday on my wifi card that it has insufficient fund for the news spam that is trying to take money off of my wifi.

regards