Vodacom for you Woodlands boulevard mall

Good Day

My phone was ****** and I logged a claim and it was declined while I am paying insurance, the feedback I am getting for that is that the Sim card was not in the phone. I am disputing this one, no one told me about a Sim card that needs to be in a phone permanently and secondly the is no proof from the shop for my insurance. I would not pay an insurance that will not covet me and also I would not be negligent when I know what is expected of me.

I am paying for the insurance and wants answers and a replacement as this is not my problem and not my fault but the consultant who failed to give information about your insurances and terms and conditions.

It is ********* not to disclose information to us as now I have to waste my time explaining something that should have been explained to me from day one.

I took my phone at Woodlands mall vodacom.

May I get answers and also I need my phone to be replaced.

Thanks Khosi Nkosi