Vodacom for who????

<p> </p> <p>My Vodacom contract was due for an upgrade on 3 September 2016. I initially upgraded to a 5gig data contract on 4 August 2016 but on 5 August 2016 I cancelled it before the contract was supposed to kick in. I have spoken with numerous people and even went to stores for assistance.</p> <p>The reason why I cancelled was because I opted for the Huawei P9 Light on the Uchoose 350 plan.</p> <p>Upon cancelling the initial data plan I was signed up for the P9 deal.</p> <p>I however discovered this never materialised on my account. I have been speaking with countless Vodacom sale people and on 2 occasions I was informed that the data plan is cancelled just to find out it is not the case.</p> <p>I was called by the Vodacom upgrades section and signed up for the new P9 phone deal again. Very exited I felt that this matter is closed.</p> <p>A day later when we called to change the delivery address, I was told there is no transaction listed for the P9 and only the data plan. I again went through the procedure to cancel the data plan and was told it takes about 72 hours for the reversal to go through, a process I already did on two occasions this month alone.</p> <p>I went to a Vodashop in Century City and they cannot help me unless the data plan is cancelled. The person helping me indicated he will escalate this matter to Vodacom Directors but to date I have had no response.</p> <p>My latest chat with a Vodacom shop in the Cape Town CBD said that the contract is still open but not activated. I want the 5gb plan removed and the Huawei P9 Light deal to be activated with immediate effect.</p> <p> </p> <p>The Vodashop consultant managed to call me back today only to say that he is being referred from department to department and no one seem to be able to help him to get this cancelation going. I spoke with the Vodacom customer care only to be transferred when the conversation got too hot to handle.</p> <p><br />I feel frustrated and really wish to have this matter resolved. I humbly request your intervention since I really wished to have the device by Thursday 01 September 2016 which is now already 12 days in the past</p>