Vodacom - for one whole year

This all starts on a sunny day in October last year.. hey wait, its October again!<br> <br> yes, that is one full year ago<br> <br> October 2014 : <br> vodacom sales rep calls me and offers me a contract, i accept<br> i decide to cancel and do so within the given cooling off period<br> they collect the device in JANUARY! and continue to debit me until about April/may <br> i don't get refunded, they rather credit me my money.<br> <br> September this year:<br> i call to advise i missed my payment and i am planning to go into the store and pay cash (for the payment i missed and the next due payment) but i am scared I might be debited twice. i am assured that if i pay on the 25th then i will not get debited<br> <br> i pay 2 premiums<br> i get debited 2 premiums<br> <br> i call on the monday to request a refund<br> i am advised to send proof of payment to [Email Removed]<br> i send the proof to [Email Removed]<br> <br> i call the next week, i find out the POP hasnt been received<br> <br> i send it to a team leader<br> <br> query gets logged on 12 October and i am advised 7 - 14 working days<br> <br> why was i advised i can pay without being debited?<br> why can other companies make exceptions and process money due prior to 7 - 14 working days<br> why does nobody take ownership?<br> <br> Justin<br> <br> <br>