VODACOM for business...stay away and save you frustration

Item: Vodacom
Rating: 1
Author: Joe N

One more review will not make a difference to a company that already only has a one star rating. For three months I have been trying to resolve an issue with VODACOM that they created however month after month our service is suspended. Each time we pay them we send proof of payment but then they send you a statement with no payments reflecting and simply disconnect you. What else must one do???? My string of emails now have 8 people cc'd but no one able to resolve the matter....absolutely shocking!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Nov 2019, 14:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Nov 2019, 14:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

02 Dec 2019, 11:31

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply02 Dec 2019, 11:31

Official

Dear Customer,

As per our discussion, your query has now been resolved.

Regards

Consumer Website Team