DT
Douglas T
1 reviews | Active since Mar 2009
24 May 2019, 10:34
VODACOM FOOLING US
VODACOM IS FOOLING EVERYBODY INCLUDING ICASA BY SAYING THAT THEY ALLOW UNUSED MINUTES TO BE CARRIED OVER. THE UNUSED MINUTES ARE CARRIED OVER FOR ONE MONTH, BUT YOUR NEW RECURRING ALLOCATION FOR THE MONTH GETS USED UP FIRST BEFORE THE PREVIOUS MONTHS CARRIED OVER MINUTES CAN BE USED. I APPROACHED A CONSULTANT AT VODACOM AND SHE TOLD THAT'S HOW VODACOM WORKS. LAST MINUTES IN FIRST OUT WAS HER REPLY, SO IT MEANS YOU DON'T REALLY GET TO USE YOUR CARRIED OVER MINUTES WHICH EXPIRE. YOU EVENTUALLY END UP WITH NO CARRY OVER MINUTES. VERY CLEVER OF VODACOM. MY CONTRACT IS UP FOR RENEWAL AND WILL LOOK AROUND TO SEE IF THE COMPETITION HAS BETTER DEALS
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Replies (3)
Vodacom's replyOfficial
24 May 2019, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DT
Douglas T's updateReviewer Update
24 May 2019, 11:45THANK YOU
DT
Douglas T's update24 May 2019, 11:45
Reviewer Update
THANK YOU
Vodacom's replyOfficial
27 May 2019, 09:35Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
RegardsVodacom Consumer Website Team
Vodacom's reply27 May 2019, 09:35
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
RegardsVodacom Consumer Website Team