NS
Nicky S

1 reviews | Active since Sept 2018

13 Nov 2020, 14:51

Vodacom fooling people

Vodastore on the my vodacom app is the worse, I added items that are on promotion on my cart and when I tried to checkout just as I filled delivery details when I tried to continue to the next step it continuously gave an error that requested quantity was unavailable. It didn't even take me 3 min or less to checkout after I added items to my cart. I honestly think vodacom is messing with us, when you are about to check out there's a message that items on your cart will not be reserved unless payment is made but as you are about to make a payment you'll find out that all your items are gone. I think they should ask other online stores like superbalist on how to give good customer service. When you shop at superbalist it shows you how much time you have before promotional items are removed from your cart. With vodacom you add an item a minute or 2 later that item is removed. I doubt if there's anyone that successfully purchased an item on my vodacom app

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2020, 13:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NS
Nicky S's update16 Nov 2020, 12:57
Reviewer Update
Your apology means nothing to me, all I want are the items on my cart. You don't even have the decency to call and apologize. This is making me more angry. It would have been better I think if you did not say anything at all. I was under the impression that someone will call me but if you know that you won't be able to resolve the issue then don't contact me.