Vodacom foolery

i have been paying for my fibre with vodacom for over a year while not residing on the premises , i move back this monday and its not active , i call them to ask why , they say i need to activate (48hr waiting period) this morning im told "I was advised by the activation team that you would need to contact the sales department to create a new sales order for you as they cannot resume your old order and then only, we can request for activation Sales number is *** option 1" what have i been paying for all along ????? this is pathetic service , incompetence really. i want a refund