MK
Mattheus K

1 reviews | Active since Feb 2019

14 Jan 2023, 09:33

Vodacom following eskom

Called the vodacom call centre to report a blackout in our area, the recording explained that I should consult the eskom loadshedding schedule to anticipate when I will be losing my signal. With no regard for our security, vodacom are hiding behind eskoms incompetence. Who has taken the maintenance budget and squandered it instead of replacing backup batteries? This is unacceptable, I have MTN signal!!!!

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2023, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team